- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, website registration, order processing or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us, to grant you access to the site and place applicable orders. We may also use your information to personalize your website experience. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
If we provide third parties with statistical information about our site visitors, those third parties will not be able to identify the users from the data.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page we are collecting sensitive information on.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have enter a password more than once during a user session, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
While cookies do not typically contain any information that personally identifies a site visitor, personal information we store about you may be tied back to the information gathered from cookies. This information will only be used as outlined in this policy.
If you block cookies, you may not be able to access all the features on our website.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This website is owned and run by Luzern Laboratories Inc. We are registered in Norwalk, CT. Our registered office is at 50 Washington Street, Suite 901W, Norwalk, CT. Our principal place of business is operated out of Norwalk, CT.
While we take great pride in the quality of our products, customer satisfaction is our highest priority. Please inspect your purchase upon arrival for any damage that may have occurred during the shipping process. If there is a problem with your order, please contact our Customer Service team within thirty (30) days of receipt, and we will be happy to assist you with returning your product. Our team can be reached via email at firstname.lastname@example.org, or by calling 888.591.7800. In order to return a product, we ask that you provide the following:
- Product batch number
- A copy of receipt or order confirmation
Please note that our return policy applies to orders purchased through luzernlabs.ca. Returns that were purchased through an authorized Luzern partner must be returned directly to that partner.